Privacy
Privacy Policy
Your details are only used to look after your enquiry, your clean or your application. This policy explains what we collect, why, and the choices you have.
Last updated
About this policy
Maidora Cleaning Services (“Maidora”, “we”, “us”) provides domestic cleaning across Adelaide, South Australia. We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We only ask for what we need to respond to you:
Quote requests: your name, email, phone number, suburb, details about your home and the service you would like, and any notes you add.
Job applications: your contact details, suburb, availability, experience, work rights, licence and vehicle details, police check status and the CV you upload.
Enquiries: your name, contact details and your message.
Website use: basic technical information (such as your browser and the pages you visit) needed to keep the website secure and working.
How we use it
To prepare quotes, arrange and deliver cleaning services, and keep in touch about them.
To assess job applications and contact applicants.
To answer enquiries and improve our services and website.
To meet our legal obligations.
We do not sell your personal information, and we only send marketing if you have asked us to.
Who we share it with
Your details are seen only by the Maidora team members who need them. We use trusted providers to run our website and email, who handle the information on our behalf and only as needed to provide their service. Some of these providers may store data outside Australia; we choose providers that protect it to a comparable standard. We may also disclose information where the law requires it.
How we store and protect it
Information is stored securely and access is limited to people who need it. CVs are kept in private storage and are never published. We keep personal information only as long as we need it for the purposes above or as required by law, then delete or de-identify it.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Contact us using the details below and we will respond within a reasonable time.
Complaints
If you are concerned about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.